FAQ | Complaints

No. To submit a complaint regarding a Nurse Aide I or Nurse Aide II you should contact the Health Care Personnel Registry Investigations Division at (919) 855-3968.

Examples include but are not limited to: Employment issues (i.e., no call-no show, failure to complete work notice, co-worker disagreements, bedside manners, rudeness and personality conflicts, attendance issues, work hours); fee disputes/compensation claims.

Yes, anonymous complaints are accepted, however, we must still have the specifics of the complaint - "who, what, where, when, how & why." Not having a complainant name may hamper our ability to fully investigate the complaint. One of the main sources of information in an investigation is the complainant. Often the investigator needs to contact the complainant to clarify information, seek additional information or follow up on conflicting information.

Imposters are individuals who have represented themselves as nurses but have never held a license to practice nursing.

90-171.43 License required.

No person shall practice or offer to practice as a registered nurse or licensed practical nurse, or use the word "nurse" as a title for herself or himself, or use an abbreviation to indicate that the person is a registered nurse or licensed practice nurse, unless the person is currently licensed as a registered nurse or iicensed practical nurse as provided by this Article. If the word "nurse" is part of a longer title, such as "nurse's aide", a person who is entitled to use that title shal! use the entire title and may not abbreviate the title to "nurse".

The Board cannot guarantee your anonymity.

Any nurse working in North Carolina regardless of if working on a North Carolina license or a multi-state license issued by a compact state, should be reported to the North Carolina Board of Nursing. North Carolina will conduct the investigation and communicate with the home state.

All complainants who provide a valid name and address are notified of the final outcome of their complaint.

No. Each complaint upon receipt is reviewed regardless of when the incident occurred; however, it is always better if the report is made close to the time of the event. Locating witnesses and finding documents is more difficult as time passes thus impeding the effectiveness of the investigation.

The North Carolina Board of Nursing Complaint Evaluation Tool (CET) is a tool developed by the Board of Nursing for nurse leaders and employers to identify and clarify when practice events are required to be reported to the Board. The CET provides a framework through which employers, nursing leaders, and the Board of Nursing can consistently and justly analyze and evaluate clinical practice events and errors. The CET guides the evaluation of whether the practice event/issue was a result of human error, at-risk behavior, or reckless behavior.

Effective October 1, 2019 all licensees shall self-report to the Board any of the following within 30 days of their arrest or indictment.

• Any felony arrest or indictment
• Any arrest for driving while impaired or driving under the influence
• Any arrest or indictment for the possession, use, or sale of any controlled substance

Although self-reporting exhibits ownership and responsibility for your actions, it is not required that you self-report a practice concern. To self-report, log onto your Nurse Gateway account.